Where do I enter a coupon code in an order?
Where do I enter a coupon code in an order?
In the sales quote or sales order in the Home menu via the Redeem coupon action. The complete guide is available under Orders.
Why can't a coupon be redeemed?
Why can't a coupon be redeemed?
Usually a condition is not met. Check:
- Is the code in the Status Active (not open or closed)?
- Does today’s date fall within the validity period (Start/End date)?
- Has the minimum order value (From amount) been reached?
- Has the Max. number of uses not yet been exhausted?
What is the difference between a value coupon and a discount coupon?
What is the difference between a value coupon and a discount coupon?
In short: a discount coupon grants a reduction, a value coupon is a credit. You can find the detailed comparison under Value vs. discount coupon.
How do I generate many codes at once?
How do I generate many codes at once?
Via Generate coupon lines in the coupon code. There you define the prefix, suffix, the number of random characters and the number of lines. Details under Generate coupon lines.
How do I activate generated codes?
How do I activate generated codes?
Either directly during generation via the Activate generated coupons toggle, or later individually via the Release coupon action in the Coupon Lines area.
How do I see the remaining balance of a value coupon?
How do I see the remaining balance of a value coupon?
Via the Amount available column or field. It shows how much credit is still usable. More on this under Coupon lines overview.
Can I block a code?
Can I block a code?
Yes. Using the End coupon action in the Coupon Lines area, you set a line to closed so that it can no longer be redeemed.
Related topics
Use cases
Typical scenarios to recreate.
Best Practices
Recommendations for handling coupons cleanly.