Why is no shipping option suggested in the order?
Why is no shipping option suggested in the order?
In that case, no option matches the order. Check the following in order:
- Is the desired shipping option active and within the validity period?
- Does the shipping zone cover the delivery address (country or postal code area)?
- Are the weight and order total of the order within the ranges of the option?
- Does the shipping class of the items match the option?
- Does the customer have the correct shipping group?
Why are several shipping options available for selection?
Why are several shipping options available for selection?
Several options are valid at the same time. This is allowed. Using priority or the sorting (Move up/Move down) and the default sorting in the setup, you control which one appears first.
How do I make shipping free from a certain order value?
How do I make shipping free from a certain order value?
Enter a free shipping threshold in the shipping option: from this order total, the shipping costs no longer apply. Alternatively, create a dedicated option with order total from and shipping costs of 0.
Can I temporarily disable a shipping option?
Can I temporarily disable a shipping option?
Yes. Set the Is Active switch to inactive instead of deleting the option. This way all settings are retained and you can reactivate it later.
How do I set up shipping only for a specific region?
How do I set up shipping only for a specific region?
Create a narrowly defined shipping zone for the postal code area and a matching shipping option. You can find complete instructions under Personal Delivery.
How are the shipping costs recorded in the order?
How are the shipping costs recorded in the order?
Via Calculate shipping costs in the order. If only one option is valid, it is automatically inserted as a line; otherwise you select the desired one. Details under Calculation in the order.
Related Topics
Use Cases
Typical scenarios to reproduce.
Best Practices
Recommendations for a clean setup.