> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dc.ag/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Answers to typical questions and pitfalls concerning shipping options

Answers to questions that come up repeatedly in day-to-day work with dynamic commerce Shipping Costs.

<AccordionGroup>
  <Accordion title="Why is no shipping option suggested in the order?">
    In that case, no option matches the order. Check the following in order:

    * Is the desired [shipping option](/docs/en/bc-shipping-costs/user-guide/versandoptionen) **active** and within the validity period?
    * Does the **shipping zone** cover the delivery address (country or postal code area)?
    * Are the **weight** and **order total** of the order within the ranges of the option?
    * Does the **shipping class** of the items match the option?
    * Does the customer have the correct [shipping group](/docs/en/bc-shipping-costs/user-guide/versandgruppen)?
  </Accordion>

  <Accordion title="Why are several shipping options available for selection?">
    Several options are valid at the same time. This is allowed. Using **priority** or the sorting (**Move up/Move down**) and the **default sorting** in the [setup](/docs/en/bc-shipping-costs/user-guide/einrichtung), you control which one appears first.
  </Accordion>

  <Accordion title="How do I make shipping free from a certain order value?">
    Enter a **free shipping threshold** in the shipping option: from this order total, the shipping costs no longer apply. Alternatively, create a dedicated option with **order total from** and **shipping costs** of 0.
  </Accordion>

  <Accordion title="Can I temporarily disable a shipping option?">
    Yes. Set the **Is Active** switch to inactive instead of deleting the option. This way all settings are retained and you can reactivate it later.
  </Accordion>

  <Accordion title="How do I set up shipping only for a specific region?">
    Create a narrowly defined [shipping zone](/docs/en/bc-shipping-costs/user-guide/versandzonen) for the postal code area and a matching shipping option. You can find complete instructions under [Personal Delivery](/docs/en/bc-shipping-costs/user-guide/persoenliche-lieferung).
  </Accordion>

  <Accordion title="How are the shipping costs recorded in the order?">
    Via **Calculate shipping costs** in the order. If only one option is valid, it is automatically inserted as a line; otherwise you select the desired one. Details under [Calculation in the order](/docs/en/bc-shipping-costs/user-guide/berechnung-im-auftrag).
  </Accordion>
</AccordionGroup>

## Related Topics

<CardGroup cols={2}>
  <Card title="Use Cases" icon="list-check" href="/docs/en/bc-shipping-costs/user-guide/anwendungsfaelle">
    Typical scenarios to reproduce.
  </Card>

  <Card title="Best Practices" icon="lightbulb" href="/docs/en/bc-shipping-costs/user-guide/best-practices">
    Recommendations for a clean setup.
  </Card>
</CardGroup>