> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dc.ag/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Answers to typical questions and pitfalls surrounding coupon codes

Answers to questions that come up again and again in day-to-day work with dynamic commerce coupon codes.

<AccordionGroup>
  <Accordion title="Where do I enter a coupon code in an order?">
    In the sales quote or sales order in the **Home** menu via the **Redeem coupon** action. The complete guide is available under [Orders](/docs/en/bc-coupon-codes/user-guide/bestellungen).
  </Accordion>

  <Accordion title="Why can't a coupon be redeemed?">
    Usually a condition is not met. Check:

    * Is the code in the **Status** **Active** (not open or closed)?
    * Does today's date fall within the validity period (**Start/End date**)?
    * Has the minimum order value (**From amount**) been reached?
    * Has the **Max. number of uses** not yet been exhausted?
  </Accordion>

  <Accordion title="What is the difference between a value coupon and a discount coupon?">
    In short: a discount coupon grants a reduction, a value coupon is a credit. You can find the detailed comparison under [Value vs. discount coupon](/docs/en/bc-coupon-codes/user-guide/wert-und-rabattgutschein).
  </Accordion>

  <Accordion title="How do I generate many codes at once?">
    Via **Generate coupon lines** in the coupon code. There you define the prefix, suffix, the number of random characters and the number of lines. Details under [Generate coupon lines](/docs/en/bc-coupon-codes/user-guide/gutscheinzeilen-erzeugen).
  </Accordion>

  <Accordion title="How do I activate generated codes?">
    Either directly during generation via the **Activate generated coupons** toggle, or later individually via the **Release coupon** action in the Coupon Lines area.
  </Accordion>

  <Accordion title="How do I see the remaining balance of a value coupon?">
    Via the **Amount available** column or field. It shows how much credit is still usable. More on this under [Coupon lines overview](/docs/en/bc-coupon-codes/user-guide/gutscheinzeilen-uebersicht).
  </Accordion>

  <Accordion title="Can I block a code?">
    Yes. Using the **End coupon** action in the Coupon Lines area, you set a line to closed so that it can no longer be redeemed.
  </Accordion>
</AccordionGroup>

## Related topics

<CardGroup cols={2}>
  <Card title="Use cases" icon="list-check" href="/docs/en/bc-coupon-codes/user-guide/anwendungsfaelle">
    Typical scenarios to recreate.
  </Card>

  <Card title="Best Practices" icon="lightbulb" href="/docs/en/bc-coupon-codes/user-guide/best-practices">
    Recommendations for handling coupons cleanly.
  </Card>
</CardGroup>